Kundservice för företag

Ticket number: INC2245104
Location: Västerås
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-04-26 16:55 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-04-26 23:09 CET/CEST

Last update(s):
2024-04-26 18:09 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2244404
Location: Sollentuna
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-04-25 10:22 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-04-26 21:00 CET/CEST

Last update(s):
2024-04-26 18:07 – Disturbance is caused by cable fault in sub providers network. Technicians are working on remedying the issue. // Störning är orsakad av ett kabelfel hos våran underleverantör. Tekniker arbetar med att avhjälpa felet.
2024-04-26 01:07 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-04-25 17:18 – Due to issues regarding access to site, troubleshooting has been postponed for now. We are working on getting access so we can continue the troubleshooting and resolving the issue. // På grund av problem kring åtkomst till site har vidare felsökning försenats. Vi arbetar med att säkerställa åtkomst så felsökning kan fortsätta och problemet kan lösas.
2024-04-25 12:27 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2243138
Location: Vemdalen
Description: Multiple customer affecting fault
Fault type: Fiber break

Occurred: 2024-04-22 15:49 CET/CEST
Estimated Time of Repair: 2024-04-26 21:00 CET/CEST

Status: Troubleshooting in progress
Next update: 2024-04-26 17:00 CET/CEST

Last update(s):
2024-04-25 17:11 – Technicians have now spliced one of the damaged cables, several of the damaged connections are now repaired and active. The reparations will continue during the evening and the next day. // Tekniker har nu svetsat färdig en av de skadade ledningarna, flera av de skadade anslutningarna är nu reparerade och aktiva igen. Reparationsarbetet fortsätt under kvällen och morgondagen.
2024-04-25 11:11 – Repair work is ongoing. Techs estimate that they will be done tonight // Reparationsarbetet fortsätter. Tekniker tror att dom kommer bli klara ikväll.
2024-04-24 17:41 – Repair work is ongoing. // Reparationsarbetet fortsätter.
2024-04-24 10:11 – Repair work is ongoing. // Reparationsarbetet fortsätter.
2024-04-23 18:58 – Repair work is ongoing. // Reparationsarbetet fortsätter.
2024-04-23 17:04 – Cable work has begun. // Kabelarbete har påbörjats.
2024-04-23 16:26 – Preparation for excavation work has begun. // Förberedelser inför kabelarbete har påbörjats.
2024-04-22 21:03 – Cable fault detected. Technicians are working on remedying the issue. // Kabelfel lokaliserat. Tekniker arbetar med att avhjälpa felet.
2024-04-22 16:45 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-04-22 16:41 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2244883
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Stockholm, Bromma – Solna

Occured: 2024-04-26 13:32 CET/CEST
Service(s) restored: 2024-04-26 16:04 CET/CEST

History:
2024-04-26 17:34 – Outage is resolved and services are restored after issue with software was resolved by emergency rebooting the affected device. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter mjukvaruproblem åtgärdats med hjälp av akut omstart av den påverkade utrustningen. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-04-26 16:13 – Services are restored. Awaiting confirmation from customers. If you still experience any issues please contact GlobalConnect Service Desk. // Tjänster återställda. Inväntar bekräftelse från kunder. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-04-26 15:51 – An issue with one of our devices is causing major issue for customers, and an emergency reboot will take place shortly. // Ett problem med en av våra utrustning orsakar stora problem för kunder, en akut omstart kommer ske inom kort.
2024-04-26 15:08 – Many alarms have cleared but some customers are still experiencing issues. Situation is being investigated and troubleshooting is still ongoing. // Många larm har återställts men vissa kunder upplever fortfarande problem. Situationen undersöks och felsökning fortsätter.
2024-04-26 14:03 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2244665
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Göteborg

Occured: 2024-04-26 00:05 CET/CEST
Service(s) restored: 2024-04-26 10:42 CET/CEST

History:
2024-04-26 10:46 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-04-26 09:18 – A field technician dispatched to continue troubleshooting. // Fälttekniker skickad för att fortsätta felsökningen.
2024-04-26 05:55 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2244655
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Norrtälje

Occured: 2024-04-26 04:39 CET/CEST
Service(s) restored: 2024-04-26 05:11 CET/CEST

History:
2024-04-26 06:21 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-04-26 04:53 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2244637
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Föllinge

Occured: 2024-04-25 19:54 CET/CEST
Service(s) restored: 2024-04-26 00:02 CET/CEST

History:
2024-04-26 05:35 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-04-25 21:22 – A field technician dispatched to continue troubleshooting. // Fälttekniker skickad för att fortsätta felsökningen.
2024-04-25 21:02 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2244624
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Sigtuna

Occured: 2024-04-25 20:20 CET/CEST
Service(s) restored: 2024-04-25 21:39 CET/CEST

History:
2024-04-26 01:12 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-04-25 20:41 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2244610
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Norrköping

Occured: 2024-04-25 18:20 CET/CEST
Service(s) restored: 2024-04-26 07:50 CET/CEST

History:
2024-04-26 07:53 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-04-25 20:28 – Due to issues regarding access to site, troubleshooting is postponed untill the morning. // På grund av problem kring åtkomst till site så blir vidare felsökning framskjuten tills imorgon.
2024-04-25 20:27 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2244492
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Gävle

Occured: 2024-04-25 13:27 CET/CEST
Service(s) restored: 2024-04-26 07:55 CET/CEST

History:
2024-04-25 18:06 – Troubleshooting has been delayed because of issues accessing the property. // Felsökningen har försenats på grund av problem med att få tillgång till fastigheten.
2024-04-25 15:33 – A field technician ordered to site for troubleshooting. ETA 4 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar
2024-04-25 14:47 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2244432
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Gävle

Occured: 2024-04-25 11:54 CET/CEST
Service(s) restored: 2024-04-25 12:51 CET/CEST

History:
2024-04-25 13:07 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-04-25 12:53 – A field technician ordered to site for troubleshooting. ETA 4 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar
2024-04-25 12:52 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2244423
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Sundbyberg

Occured: 2024-04-25 11:58 CET/CEST
Service(s) restored: 2024-04-25 14:21 CET/CEST

History:
2024-04-25 14:57 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-04-25 12:31 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2244414
Location: Örebro
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-04-25 09:33 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-04-25 14:03 CET/CEST

Last update(s):
2024-04-25 13:03 – A field technician ordered to site for troubleshooting. ETA 2 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 2 timmar
2024-04-25 12:14 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2244267
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Sigtuna

Occured: 2024-04-25 07:45 CET/CEST
Service(s) restored: 2024-04-25 08:13 CET/CEST

History:
2024-04-25 10:04 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-04-25 07:58 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2244244
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Mora

Occured: 2024-04-25 04:31 CET/CEST
Service(s) restored: 2024-04-25 11:25 CET/CEST

History:
2024-04-25 11:24 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-04-25 09:11 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-04-25 06:06 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2244043
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Sigtuna

Occured: 2024-04-24 10:26 CET/CEST
Service(s) restored: 2024-04-24 15:09 CET/CEST

History:
2024-04-24 15:56 – Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-04-24 15:53 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2243979
Fault type: Power work
Description: Multiple customer affecting fault
Location: Offerdal / krokom

Occured: 2024-04-24 10:01 CET/CEST
Service(s) restored: 2024-04-24 14:12 CET/CEST

History:
2024-04-24 15:58 – Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-04-24 11:11 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2243865
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Ljungskille

Occured: 2024-04-24 07:31 CET/CEST
Service(s) restored: 2024-04-24 07:41 CET/CEST

History:

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2243848
Fault type: Faulty network element
Description: Multiple customer affecting fault
Location: Trelleborg

Occured: 2024-04-24 05:24 CET/CEST
Service(s) restored: 2024-04-24 19:08 CET/CEST

History:
2024-04-24 19:38 – Outage is resolved and services are restored after the hardware replacement. // Driftstörning avhjälpt och tjänster återställda efter hårdvarubyte.
2024-04-24 13:11 – Awaiting delivery of replacement equipment and parts. // Väntar på leverans av ersättningsutrustning och reservdelar.
2024-04-24 09:29 – A hardware fault detected. Replacement unit has been ordered. // Hårdvarufel lokaliserat. Ersättningsutrustning beställd.
2024-04-24 07:03 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-04-24 06:23 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2243829
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2024-04-23 21:32 CET/CEST
Service(s) restored: 2024-04-25 13:51 CET/CEST

History:
2024-04-25 13:50 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-04-24 21:24 – Damaged cable in sub provider network, they are working on resolving the issue. ETR pushed until tomorrow. // Kabelskada i underleverantörs nät, de arbetar med att åtgärda felet. ETR flyttas fram tills imorgon.
2024-04-24 15:25 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-04-23 21:52 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2243725
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Åre

Occured: 2024-04-23 15:09 CET/CEST
Service(s) restored: 2024-04-23 19:40 CET/CEST

History:
2024-04-23 19:48 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda
2024-04-23 19:22 – Technician has rebooted and replaced hardware at first fault location. Technician is now on the way to a second location to begin troubleshooting. // Teknikern har startat om och ersatt hårdvara vid första felplatsen. Teknikern är nu på väg till en andra plats för att påbörja felsökning
2024-04-23 15:39 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-04-23 15:29 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2243711
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Lessebo

Occured: 2024-04-23 14:47 CET/CEST
Service(s) restored: 2024-04-23 18:50 CET/CEST

History:
2024-04-23 18:52 – All services are restored. // Alla tjänster är återställda
2024-04-23 15:06 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2243594
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Malmö

Occured: 2024-04-23 11:18 CET/CEST
Service(s) restored: 2024-04-26 13:13 CET/CEST

History:
2024-04-26 17:14 – Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-04-26 09:16 – Troubleshooting is ongoing. // Felsökning fortsätter.
2024-04-25 16:37 – Further troubleshooting has been delayed because of issues accessing the property. // Fortsatt felsökning har försenats på grund av problem med att få tillgång till fastigheten.
2024-04-25 15:29 – Technician is on-site troubleshooting. // Tekniker är på plats och felsöker.
2024-04-25 09:51 – Troubleshooting has been delayed because of issues accessing the property. // Felsökningen har försenats på grund av problem med att få tillgång till fastigheten.
2024-04-24 19:41 – Field technician on his way to site for troubleshooting. // Fälttekniker på väg för felsökning på plats.
2024-04-24 05:00 – The field technician has been delayed. Troubleshooting will continue on site in the morning. // Fältteknikerbeställningen har försenats. Felsökning kommer att fortsätta på plats under morgonen.
2024-04-23 13:39 – A field technician ordered to site for troubleshooting. ETA 4 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar
2024-04-23 12:44 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2243593
Location: Mora
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-04-23 11:57 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-04-23 18:00 CET/CEST

Last update(s):
2024-04-23 12:40 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-04-23 12:38 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2243508
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Skutskär

Occured: 2024-04-23 10:10 CET/CEST
Service(s) restored: 2024-04-23 16:55 CET/CEST

History:
2024-04-23 18:52 – All services are restored. // Alla tjänster är återställda
2024-04-23 11:34 – A field technician ordered to site for troubleshooting. ETA 4 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar
2024-04-23 11:16 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
2024-04-23 10:59 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2243489
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Älvdalen

Occured: 2024-04-23 10:20 CET/CEST
Service(s) restored: 2024-04-23 10:51 CET/CEST

History:
2024-04-23 10:50 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-04-23 10:49 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2243463
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Uddevalla

Occured: 2024-04-23 10:04 CET/CEST
Service(s) restored: 2024-04-23 10:38 CET/CEST

History:
2024-04-23 10:37 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-04-23 10:31 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2243397
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Fellingsbro

Occured: 2024-04-23 09:14 CET/CEST
Service(s) restored: 2024-04-23 17:06 CET/CEST

History:
2024-04-23 19:15 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-04-23 15:01 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-04-23 10:25 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-04-23 09:46 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2243183
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2024-04-22 17:43 CET/CEST
Service(s) restored: 2024-04-22 20:41 CET/CEST

History:
2024-04-22 21:07 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-04-22 18:07 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Ticket number: INC2243009
Location: Sala
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-04-22 13:42 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-04-22 19:17 CET/CEST

Last update(s):
2024-04-22 18:17 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2024-04-22 14:24 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-04-22 13:53 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2242897
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Västerås

Occured: 2024-04-22 10:32 CET/CEST
Service(s) restored: 2024-04-22 13:44 CET/CEST

History:
2024-04-22 19:26 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-04-22 14:10 – Outage is resolved and services are restored after technician checked on site. The services are being monitored and troubleshooting will continue should the incident persist. // Driftstörning avhjälpt och tjänster återställda efter teknikers felsökning på plats. Tjänsterna övervakas och felsökning fortsätter ifall problemen visar sig kvarstå.
2024-04-22 11:27 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2242868
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Uppsala

Occured: 2024-04-22 09:16 CET/CEST
Service(s) restored: 2024-04-22 20:39 CET/CEST

History:
2024-04-23 07:36 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-04-22 14:07 – There is an ongoing power outage in the area affecting GlobalConnect equipment. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning.
2024-04-22 11:50 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-04-22 11:25 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2242722
Fault type: Power work
Description: Multiple customer affecting fault
Location: Ystad

Occured: 2024-04-22 08:23 CET/CEST
Service(s) restored: 2024-04-22 12:21 CET/CEST

History:
2024-04-22 12:20 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-04-22 08:39 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.