Driftinformation

7B09F7AC-CC21-4F32-9082-578007289E2F 7B09F7AC-CC21-4F32-9082-578007289E2F 7B09F7AC-CC21-4F32-9082-578007289E2F 7B09F7AC-CC21-4F32-9082-578007289E2F

Information kring drift­störningar.

Privat- och småföretagskunder med aktiv tjänst i IP-Onlys öppna nät hänvisas till sin tjänsteleverantör för frågor och support.

Notera att vi skriver uppdateringarna på engelska då vi har ett flertal internationella kunder.

Pågående driftstörningar

Ticket Number: INC2051726
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: UPPSALA
Occured: 17/08/2022 13:30 UTC
Estimated Time of Repair: 17/08/2022 20:00 UTC
Service(s) Restored:

Details:
17/08/2022 13:37 UTC We currently have an outage, troubleshooting is ongoing.
17/08/2022 13:40 UTC A field technician ordered to site for troubleshooting.
17/08/2022 17:13 UTC Outage is resolved and services are restored. The services are being monitored.

Åtgärdade driftstörningar

Ticket Number: INC2052063
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÅKERSBERGA
Occured: 18/08/2022 18:40 UTC
Estimated Time of Repair: 18/08/2022 23:00 UTC
Service(s) Restored: 18/08/2022 20:02 UTC

Details:
18/08/2022 19:10 UTC We currently have an outage, troubleshooting is ongoing.
18/08/2022 19:12 UTC A field technician ordered to site for troubleshooting.
18/08/2022 20:02 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2052037
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA
Occured: 18/08/2022 15:05 UTC
Estimated Time of Repair: 18/08/2022 19:00 UTC
Service(s) Restored: 18/08/2022 15:35 UTC

Details:
18/08/2022 15:06 UTC We currently have an outage, troubleshooting is ongoing.
18/08/2022 15:07 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
18/08/2022 15:35 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2051877
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VALLENTUNA
Occured: 18/08/2022 07:16 UTC
Estimated Time of Repair: 18/08/2022 13:00 UTC
Service(s) Restored: 18/08/2022 09:10 UTC

Details:
18/08/2022 08:08 UTC We currently have an outage, troubleshooting is ongoing.
18/08/2022 08:27 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
18/08/2022 09:40 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2051851
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: TOMELILLA
Occured: 18/08/2022 06:38 UTC
Estimated Time of Repair: 18/08/2022 10:00 UTC
Service(s) Restored: 18/08/2022 06:53 UTC

Details:
18/08/2022 06:39 UTC We currently have an outage, troubleshooting is ongoing.
18/08/2022 06:53 UTC All services are restored.

Ticket Number: INC2051598
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: TRÄSLÖV
Occured: 17/08/2022 06:22 UTC
Estimated Time of Repair: 17/08/2022 13:00 UTC
Service(s) Restored: 17/08/2022 12:04 UTC

Details:
17/08/2022 07:04 UTC We currently have an outage, troubleshooting is ongoing.
17/08/2022 07:51 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
17/08/2022 12:09 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2051579
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÅKERSBERGA
Occured: 17/08/2022 06:00 UTC
Estimated Time of Repair: 17/08/2022 10:00 UTC
Service(s) Restored: 17/08/2022 10:00 UTC

Details:
17/08/2022 06:19 UTC We currently have an outage, troubleshooting is ongoing.
17/08/2022 06:24 UTC Power company makes a planned work to change equipment, estimated time still stands.
17/08/2022 10:01 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2051559
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: BJÖRNÄNGE
Occured: 16/08/2022 23:54 UTC
Estimated Time of Repair: 17/08/2022 08:00 UTC
Service(s) Restored: 17/08/2022 06:12 UTC

Details:
17/08/2022 00:32 UTC We currently have an outage, troubleshooting is ongoing.
17/08/2022 00:34 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
17/08/2022 04:45 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
17/08/2022 06:15 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2051532
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: GUSSELBY
Occured: 16/08/2022 18:00 UTC
Estimated Time of Repair: 16/08/2022 22:00 UTC
Service(s) Restored: 16/08/2022 19:40 UTC

Details:
16/08/2022 18:12 UTC We currently have an outage, troubleshooting is ongoing.
16/08/2022 18:15 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
16/08/2022 23:57 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2051517
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÖSTERSUND / KROKOM
Occured: 16/08/2022 16:25 UTC
Estimated Time of Repair: 16/08/2022 22:00 UTC
Service(s) Restored: 16/08/2022 18:30 UTC

Details:
16/08/2022 16:59 UTC We currently have an outage, troubleshooting is ongoing.
16/08/2022 17:02 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
16/08/2022 18:21 UTC Estimated time of repair has been postponed
16/08/2022 18:32 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2051504
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÖSTERSUND
Occured: 16/08/2022 15:10 UTC
Estimated Time of Repair: 17/08/2022 12:00 UTC
Service(s) Restored: 17/08/2022 09:40 UTC

Details:
16/08/2022 15:24 UTC We currently have an outage, troubleshooting is ongoing.
16/08/2022 15:26 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
17/08/2022 00:15 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
17/08/2022 04:48 UTC Power supplier is still working on solving the issue. ETR pushed.
17/08/2022 06:42 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
17/08/2022 07:37 UTC Estimated time of repair updated
17/08/2022 08:42 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2051363
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: TORSHÄLLA
Occured: 16/08/2022 06:41 UTC
Estimated Time of Repair: 17/08/2022 10:00 UTC
Service(s) Restored: 17/08/2022 05:52 UTC

Details:
16/08/2022 08:27 UTC We currently have an outage, troubleshooting is ongoing.
16/08/2022 12:54 UTC A field technician ordered to site for troubleshooting.
16/08/2022 17:27 UTC Troubleshooting indicates hardware failure. New hardware has been dispatched and will be replaced tomorrow.
17/08/2022 05:53 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2051252
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HERRLJUNGA, ALINGSÅS
Occured: 15/08/2022 23:22 UTC
Estimated Time of Repair: 16/08/2022 08:00 UTC
Service(s) Restored: 16/08/2022 04:46 UTC

Details:
15/08/2022 23:42 UTC We currently have an outage, troubleshooting is ongoing.
16/08/2022 00:31 UTC This is a planned work that has not been announced by GlobalConnect. Estimated time of completion is at 6:00 a.m. today, August 16.
16/08/2022 03:47 UTC Subprovider informas that work has been delayed. They estimate it might be approximately one hour late. We will update if we receive any updates.
16/08/2022 04:46 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
16/08/2022 05:58 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
16/08/2022 07:46 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2051241
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SÖDERTÄLJE/NYKVARN
Occured: 15/08/2022 19:05 UTC
Estimated Time of Repair: 16/08/2022 17:00 UTC
Service(s) Restored: 16/08/2022 14:40 UTC

Details:
15/08/2022 19:36 UTC We currently have an outage, troubleshooting is ongoing.
15/08/2022 21:36 UTC A field technician ordered to site for troubleshooting. ETA 2 hours4
15/08/2022 23:25 UTC Technician on site, troubleshooting continues.
15/08/2022 23:42 UTC A hardware fault detected. Replacement unit has been ordered.
16/08/2022 02:04 UTC Awaiting delivery of replacement equipment and parts.
16/08/2022 02:48 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
16/08/2022 07:44 UTC Troubleshooting is ongoing with sub provider.
16/08/2022 12:55 UTC Field technician is troubleshooting on site.
16/08/2022 14:49 UTC All services are restored.

Ticket Number: INC2051203
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VARBERG
Occured: 15/08/2022 14:17 UTC
Estimated Time of Repair: 15/08/2022 22:55 UTC
Service(s) Restored: 15/08/2022 19:25 UTC

Details:
15/08/2022 14:54 UTC We currently have an outage, troubleshooting is ongoing.
15/08/2022 15:24 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
15/08/2022 19:25 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2051179
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA
Occured: 15/08/2022 13:10 UTC
Estimated Time of Repair: 16/08/2022 02:00 UTC
Service(s) Restored: 15/08/2022 22:30 UTC

Details:
15/08/2022 13:28 UTC We currently have an outage, troubleshooting is ongoing.
15/08/2022 13:33 UTC A field technician ordered to site for troubleshooting. ETA 2 hours
15/08/2022 18:07 UTC Troubleshooting is ongoing.
15/08/2022 19:46 UTC A hardware fault detected. Replacement unit has been ordered.
15/08/2022 22:45 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2051062
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA
Occured: 15/08/2022 07:58 UTC
Estimated Time of Repair: 15/08/2022 14:00 UTC
Service(s) Restored: 15/08/2022 12:30 UTC

Details:
15/08/2022 08:24 UTC We currently have an outage, troubleshooting is ongoing.
15/08/2022 09:03 UTC A field technician ordered to site for troubleshooting.
15/08/2022 12:30 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2051007
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STENHAMRA
Occured: 15/08/2022 06:11 UTC
Estimated Time of Repair: 15/08/2022 10:00 UTC
Service(s) Restored: 15/08/2022 07:13 UTC

Details:
15/08/2022 06:33 UTC We currently have an outage, troubleshooting is ongoing.
15/08/2022 06:50 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
15/08/2022 09:10 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2050986
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: BLEKINGE
Occured: 17/08/2022 13:40 UTC
Estimated Time of Repair: 18/08/2022 04:00 UTC
Service(s) Restored: 18/08/2022 06:30 UTC

Details:
17/08/2022 13:55 UTC We currently have an outage, troubleshooting is ongoing.
17/08/2022 14:21 UTC A field technician ordered to site for troubleshooting.
17/08/2022 16:42 UTC Outage is resolved and services are restored after hardware replacement. The services are being monitored.
18/08/2022 06:50 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2050897
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: BLEKINGE
Occured: 15/08/2022 04:32 UTC
Estimated Time of Repair: 15/08/2022 08:00 UTC
Service(s) Restored:

Details:
15/08/2022 04:46 UTC We currently have an outage, troubleshooting is ongoing.

Ticket Number: INC2050979
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: GOTLAND – HEMSE
Occured: 15/08/2022 02:25 UTC
Estimated Time of Repair: 15/08/2022 06:00 UTC
Service(s) Restored: 15/08/2022 03:00 UTC

Details:
15/08/2022 02:36 UTC We currently have an outage, troubleshooting is ongoing.
15/08/2022 03:11 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2050953
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÅKERSBERGA
Occured: 14/08/2022 20:12 UTC
Estimated Time of Repair: 15/08/2022 10:00 UTC
Service(s) Restored: 15/08/2022 05:00 UTC

Details:
14/08/2022 20:37 UTC We currently have an outage, troubleshooting is ongoing.
15/08/2022 05:52 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2050943
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÅKERSBERGA
Occured: 14/08/2022 13:52 UTC
Estimated Time of Repair: 14/08/2022 18:00 UTC
Service(s) Restored: 14/08/2022 16:06 UTC

Details:
14/08/2022 14:32 UTC We currently have an outage, troubleshooting is ongoing.
14/08/2022 14:42 UTC A field technician ordered to site for troubleshooting.
14/08/2022 14:46 UTC Cable fault detected. Technicians are working on remedying the issue.
14/08/2022 16:06 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2050908
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA – STORA SUNDBY
Occured: 13/08/2022 18:26 UTC
Estimated Time of Repair: 13/08/2022 20:20 UTC
Service(s) Restored: 13/08/2022 20:20 UTC

Details:
13/08/2022 19:54 UTC We currently have an outage, troubleshooting is ongoing.
13/08/2022 20:22 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.
13/08/2022 20:39 UTC Closing ticket.

Ticket Number: INC2050727
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STENINGEHÖJDEN
Occured: 12/08/2022 05:48 UTC
Estimated Time of Repair: 12/08/2022 11:00 UTC
Service(s) Restored: 12/08/2022 09:57 UTC

Details:
12/08/2022 07:20 UTC We currently have an outage, troubleshooting is ongoing.
12/08/2022 07:30 UTC A field technician ordered to site for troubleshooting.
12/08/2022 09:57 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2050705
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: TROSA
Occured: 12/08/2022 06:05 UTC
Estimated Time of Repair: 12/08/2022 10:00 UTC
Service(s) Restored: 12/08/2022 10:02 UTC

Details:
12/08/2022 06:24 UTC We currently have an outage, troubleshooting is ongoing.
12/08/2022 06:36 UTC A field technician ordered to site for troubleshooting.
12/08/2022 11:04 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2050523
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: MUNKFLOHÖGEN
Occured: 11/08/2022 07:10 UTC
Estimated Time of Repair: 11/08/2022 11:00 UTC
Service(s) Restored: 11/08/2022 09:00 UTC

Details:
11/08/2022 07:49 UTC We currently have an outage, troubleshooting is ongoing.
11/08/2022 08:10 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
11/08/2022 09:11 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2050466
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KNUTBY
Occured: 11/08/2022 02:12 UTC
Estimated Time of Repair: 11/08/2022 18:00 UTC
Service(s) Restored: 11/08/2022 17:22 UTC

Details:
11/08/2022 02:35 UTC We currently have an outage, troubleshooting is ongoing.
11/08/2022 04:49 UTC Suspected cable fault. Troubleshooting is ongoing.
11/08/2022 07:46 UTC Troubleshooting is ongoing.
11/08/2022 14:08 UTC A lightning strike have hit our site and the power is out affecting our equipment. Power supplier informed and have dispatched a technician to continue troubleshooting.
11/08/2022 17:54 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2050252
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÅKERSBERGA
Occured: 10/08/2022 08:11 UTC
Estimated Time of Repair: 10/08/2022 16:00 UTC
Service(s) Restored: 10/08/2022 11:00 UTC

Details:
10/08/2022 09:07 UTC We currently have an outage, troubleshooting is ongoing.
10/08/2022 09:20 UTC A field technician ordered to site for troubleshooting.
10/08/2022 11:35 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2050189
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: TRELLEBORG
Occured: 10/08/2022 05:19 UTC
Estimated Time of Repair: 10/08/2022 09:00 UTC
Service(s) Restored: 10/08/2022 06:31 UTC

Details:
10/08/2022 05:36 UTC We currently have an outage, troubleshooting is ongoing.
10/08/2022 05:38 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
10/08/2022 06:31 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2050183
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HEDESUNDA
Occured: 10/08/2022 02:00 UTC
Estimated Time of Repair: 10/08/2022 10:00 UTC
Service(s) Restored: 10/08/2022 06:11 UTC

Details:
10/08/2022 04:00 UTC Node is still down after subproviders planned work. Troubleshooting is ongoing with subprovider.
10/08/2022 06:21 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
10/08/2022 06:29 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

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