Kundservice

Ticket Number: INC2062155
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: MARSTRAND
Occured: 01/10/2022 14:10 UTC
Estimated Time of Repair: 01/10/2022 18:00 UTC
Service(s) Restored: 01/10/2022 14:29 UTC

Details:
01/10/2022 14:14 UTC We currently have an outage, troubleshooting is ongoing.
01/10/2022 14:29 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2062154
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÖSTERÅKER
Occured: 01/10/2022 13:38 UTC
Estimated Time of Repair: 01/10/2022 17:00 UTC
Service(s) Restored: 01/10/2022 15:51 UTC

Details:
01/10/2022 13:41 UTC We currently have an outage, troubleshooting is ongoing.
01/10/2022 13:43 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
01/10/2022 15:51 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2062142
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: NJURUNDA
Occured: 01/10/2022 10:03 UTC
Estimated Time of Repair: 01/10/2022 14:00 UTC
Service(s) Restored: 01/10/2022 11:27 UTC

Details:
01/10/2022 10:04 UTC We currently have an outage, troubleshooting is ongoing.
01/10/2022 10:05 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
01/10/2022 11:36 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2062134
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: OSBY
Occured: 01/10/2022 06:35 UTC
Estimated Time of Repair: 02/10/2022 18:00 UTC
Service(s) Restored: 01/10/2022 17:45 UTC

Details:
01/10/2022 06:40 UTC We currently have an outage, troubleshooting is ongoing.
01/10/2022 07:45 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.
01/10/2022 07:58 UTC Outage reoccured. Troubleshooting continues.
01/10/2022 08:30 UTC Working on getting contact information for facility owner in preparation for sending a technician. ETR updated.
01/10/2022 13:50 UTC We have not yet been able to reach the facility owner. ETR updated.
01/10/2022 17:13 UTC Still no contact with facility owners despite repeated attempts. Continues tomorrow.
02/10/2022 07:39 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2061957
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: TRELLEBORG
Occured: 30/09/2022 01:52 UTC
Estimated Time of Repair: 30/09/2022 13:00 UTC
Service(s) Restored: 30/09/2022 12:53 UTC

Details:
30/09/2022 10:34 UTC We currently have an outage, troubleshooting is ongoing.
30/09/2022 12:53 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2061909
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: INTERMITTENT OUTAGES
Location: BRÖSARP
Occured: 30/09/2022 06:25 UTC
Estimated Time of Repair: 30/09/2022 13:00 UTC
Service(s) Restored: 30/09/2022 07:00 UTC

Details:
30/09/2022 07:03 UTC We currently have an outage that affects customers with remote desktop services, troubleshooting is ongoing.
30/09/2022 09:12 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
30/09/2022 09:13 UTC All services are restored.

Ticket Number: INC2061839
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KÖPING
Occured: 29/09/2022 19:57 UTC
Estimated Time of Repair: 01/10/2022 16:00 UTC
Service(s) Restored: 01/10/2022 00:00 UTC

Details:
30/09/2022 08:34 UTC Cable fault detected. Technician dispatched to site for further troubleshooting.
30/09/2022 11:23 UTC Technician is on site, troubleshooting continues.
30/09/2022 16:23 UTC Cable fault detected. Technicians are working on remedying the issue.
Planned work tonight to temporarily fix the cable.
01/10/2022 00:00 UTC The planned work has now been completed. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2061749
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA – BILLJERGATAN
Occured: 29/09/2022 09:17 UTC
Estimated Time of Repair: 29/09/2022 15:00 UTC
Service(s) Restored: 29/09/2022 12:00 UTC

Details:
29/09/2022 11:38 UTC We currently have an outage, troubleshooting is ongoing.
29/09/2022 12:29 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2061723
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÅSARNA, SVENSTAVIK, LJUNGDALEN, VEMDALEN, RÄTAN, KLÖVSJÖ
Occured: 29/09/2022 08:25 UTC
Estimated Time of Repair: 29/09/2022 12:00 UTC
Service(s) Restored: 29/09/2022 09:00 UTC

Details:
29/09/2022 08:41 UTC We currently have an outage, troubleshooting is ongoing.
29/09/2022 09:05 UTC Outage is resolved and services are restored after power issue was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2061685
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HÄGERSTEN
Occured: 29/09/2022 06:22 UTC
Estimated Time of Repair: 29/09/2022 15:00 UTC
Service(s) Restored: 29/09/2022 12:22 UTC

Details:
29/09/2022 06:45 UTC We currently have an outage, troubleshooting is ongoing.
29/09/2022 07:37 UTC A field technician ordered to site for troubleshooting.
29/09/2022 11:38 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
29/09/2022 12:22 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2061534
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: NORRTÄLJE
Occured: 28/09/2022 12:02 UTC
Estimated Time of Repair: 28/09/2022 19:00 UTC
Service(s) Restored: 28/09/2022 15:43 UTC

Details:
28/09/2022 12:30 UTC We currently have an outage, troubleshooting is ongoing.
28/09/2022 12:46 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
28/09/2022 14:10 UTC Cable fault detected. Technicians are working on remedying the issue.
28/09/2022 15:43 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2061515
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VÄDDÖ/ RIMBO/ HALLSTAVIK/ BJÖRKÖ/ EDSBRO/ NYSÄTTRA/ RÅNÄS
Occured: 28/09/2022 11:03 UTC
Estimated Time of Repair: 28/09/2022 15:00 UTC
Service(s) Restored: 28/09/2022 13:23 UTC

Details:
28/09/2022 11:19 UTC We currently have an outage, troubleshooting is ongoing.
28/09/2022 11:32 UTC A field technician ordered to site for troubleshooting.
28/09/2022 13:23 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2061470
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STOCKHOLM – ÖSTERMALM
Occured: 28/09/2022 08:45 UTC
Estimated Time of Repair: 28/09/2022 13:00 UTC
Service(s) Restored: 28/09/2022 10:58 UTC

Details:
28/09/2022 09:20 UTC We currently have an outage, troubleshooting is ongoing.
28/09/2022 11:53 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2061445
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: TÄBY
Occured: 28/09/2022 07:45 UTC
Estimated Time of Repair: 28/09/2022 16:00 UTC
Service(s) Restored: 28/09/2022 17:08 UTC

Details:
28/09/2022 08:14 UTC We currently have an outage, troubleshooting is ongoing.
28/09/2022 09:29 UTC A field technician ordered to site for troubleshooting.
28/09/2022 17:12 UTC BRF has terminated the agreement, and disconnected our equipment.

Ticket Number: INC2061381
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VÄDDÖ, BJÖRKÖ, NYSÄTTRA
Occured: 27/09/2022 17:09 UTC
Estimated Time of Repair: 28/09/2022 00:00 UTC
Service(s) Restored: 27/09/2022 23:35 UTC

Details:
27/09/2022 17:16 UTC We currently have an outage, troubleshooting is ongoing.
27/09/2022 19:56 UTC A field technician has arrived on site but there are problems with accessing the facility. Troubleshooting continues.
27/09/2022 23:40 UTC Outage is resolved and services are restored after a local power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2061232
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: NORRTÄLJE
Occured: 27/09/2022 06:52 UTC
Estimated Time of Repair: 27/09/2022 20:00 UTC
Service(s) Restored:

Details:
27/09/2022 07:23 UTC We currently have an outage, troubleshooting is ongoing.
27/09/2022 08:48 UTC A field technician ordered to site for troubleshooting.
27/09/2022 12:37 UTC A hardware fault detected. The technician will get replacement equipment.
27/09/2022 14:26 UTC Technician initiates work to replace hardware.
27/09/2022 14:38 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2061158
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STENINGE
Occured: 26/09/2022 15:49 UTC
Estimated Time of Repair: 26/09/2022 21:00 UTC
Service(s) Restored: 26/09/2022 17:20 UTC

Details:
26/09/2022 15:51 UTC We currently have an outage, troubleshooting is ongoing.
26/09/2022 15:52 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
26/09/2022 17:25 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2061147
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA
Occured: 26/09/2022 13:48 UTC
Estimated Time of Repair: 26/09/2022 17:00 UTC
Service(s) Restored: 26/09/2022 14:50 UTC

Details:
26/09/2022 13:58 UTC We currently have an outage, troubleshooting is ongoing.
26/09/2022 14:11 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
26/09/2022 15:56 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2061111
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STENHAMRA
Occured: 26/09/2022 12:12 UTC
Estimated Time of Repair: 26/09/2022 20:00 UTC
Service(s) Restored: 26/09/2022 19:20 UTC

Details:
26/09/2022 12:16 UTC We currently have an outage, troubleshooting is ongoing.
26/09/2022 12:47 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
26/09/2022 15:54 UTC Excavation to acquire access to damaged cable has begun.
26/09/2022 18:49 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
26/09/2022 19:25 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2061086
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VÄSTERÅS
Occured: 26/09/2022 10:44 UTC
Estimated Time of Repair: 26/09/2022 14:00 UTC
Service(s) Restored: 26/09/2022 12:25

Details:
26/09/2022 10:53 UTC We currently have an outage, troubleshooting is ongoing.
26/09/2022 10:56 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
26/09/2022 11:25 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2061068
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KRISTINEHAMN
Occured: 26/09/2022 09:14 UTC
Estimated Time of Repair: 26/09/2022 13:00 UTC
Service(s) Restored: 26/09/2022 10:07 UTC

Details:
26/09/2022 09:23 UTC We currently have an outage, troubleshooting is ongoing.
26/09/2022 09:29 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
26/09/2022 10:07 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2060979
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: UPPSALA, NORRTÄLJE
Occured: 26/09/2022 02:00 UTC
Estimated Time of Repair: 26/09/2022 06:00 UTC
Service(s) Restored: 26/09/2022 04:30 UTC

Details:
26/09/2022 02:55 UTC We currently have an outage caused by a planned work performed by a sub provider that is running late, efforts to complete the work is ongoing.
26/09/2022 04:51 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2060684
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: GERMANY
Occured: 23/09/2022 03:55 UTC
Estimated Time of Repair: 25/09/2022 01:00 UTC
Service(s) Restored: 24/09/2022 19:55 UTC

Details:
23/09/2022 07:02 UTC We currently have an outage, troubleshooting is ongoing by sub-provider.
23/09/2022 12:07 UTC A field technician dispatched by sub-provider to continue troubleshooting.
23/09/2022 13:47 UTC Our sub provider does not have any new information regarding the troubleshooting at this time. Their partner is being chased for further updates.
23/09/2022 18:34 UTC Sub provider is awaiting further info after technicians were sent out to perform additional measurements. They have escalated the issue toward their partner company.
24/09/2022 06:16 UTC Sub provider reports that the damage has been found and repair work has begun. ETR is being clarified.
24/09/2022 13:18 UTC Sub provider reports that their emergency team is on the way to the fiber cut location. ETR is still being clarified.
24/09/2022 16:32 UTC Awaiting further update from sub provider.
25/09/2022 07:21 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2060674
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA
Occured: 23/09/2022 06:37 UTC
Estimated Time of Repair: 23/09/2022 10:00 UTC
Service(s) Restored: 23/09/2022 06:46 UTC

Details:
23/09/2022 06:38 UTC We currently have an outage, troubleshooting is ongoing.
23/09/2022 06:43 UTC A field technician ordered to site for troubleshooting.
23/09/2022 06:46 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2060646
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: NÄSSJÖ/VAGGERYD/GISLAVED MED OMNEJD
Occured: 23/09/2022 03:21 UTC
Estimated Time of Repair: 25/09/2022 21:00 UTC
Service(s) Restored: 24/09/2022 21:50 UTC

Details:
23/09/2022 03:39 UTC We currently have an outage, troubleshooting is ongoing.
23/09/2022 04:30 UTC A field technician dispatched to continue troubleshooting. ETA 2 hours
23/09/2022 06:49 UTC Troubleshooting is ongoing.
23/09/2022 07:40 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
23/09/2022 08:29 UTC A hardware fault detected. Replacement unit has been ordered.
23/09/2022 13:29 UTC Awaiting delivery of replacement equipment and parts.
23/09/2022 13:33 UTC A field technician dispatched to swap equipment
23/09/2022 15:14 UTC Troubleshooting is ongoing.
23/09/2022 17:34 UTC The hardware fault was more substantial than initially estimated, preparations are being made to replace the entire device.
23/09/2022 19:41 UTC Awaiting delivery of replacement equipment and parts.
23/09/2022 23:06 UTC Awaiting delivery of replacement equipment and parts.
24/09/2022 02:41 UTC Awaiting delivery of replacement equipment, estimated to be delivered to our field technician at 10:30
24/09/2022 08:48 UTC Services are restored but the cause is unknown. The services are being monitored and troubleshooting is continued to find the cause of the incident.
24/09/2022 16:24 UTC Services are down. Troubleshooting is ongoing.
24/09/2022 18:33 UTC Awaiting delivery of replacement parts
ETA 00:30
24/09/2022 21:23 UTC Technician initiates work to replace hardware.
24/09/2022 21:52 UTC Hardware has been replaced and services restored, we will monitor the router for 24 hours.
26/09/2022 04:38 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2060615
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HÄSSELBY STOCKHOLM
Occured: 22/09/2022 15:40 UTC
Estimated Time of Repair: 22/09/2022 21:00 UTC
Service(s) Restored: 22/09/2022 17:59 UTC

Details:
22/09/2022 17:45 UTC We currently have an outage, troubleshooting is ongoing.
22/09/2022 17:59 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2060587
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: UPPSALA
Occured: 22/09/2022 13:39 UTC
Estimated Time of Repair: 23/09/2022 13:00 UTC
Service(s) Restored: 23/09/2022 11:44 UTC

Details:
22/09/2022 15:15 UTC We currently have an outage, troubleshooting is ongoing.
22/09/2022 15:46 UTC A field technician dispatched to continue troubleshooting.
22/09/2022 16:29 UTC Suspected cable fault with our sub provider. Troubleshooting is ongoing with sub provider.
22/09/2022 21:36 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
23/09/2022 09:31 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
23/09/2022 11:45 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2060220
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SJÄLEVAD / MELLANSEL / ÖVERHÖRNÄS / MOLIDEN
Occured: 21/09/2022 09:43 UTC
Estimated Time of Repair: 22/09/2022 18:00 UTC
Service(s) Restored: 22/09/2022 15:14 UTC

Details:
21/09/2022 10:38 UTC We currently have an outage, troubleshooting is ongoing.
21/09/2022 10:49 UTC A field technician ordered to site for troubleshooting.
21/09/2022 13:03 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
21/09/2022 19:55 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
22/09/2022 11:28 UTC Cable fault detected. Technicians are working on remedying the issue.
22/09/2022 14:26 UTC Repair work is ongoing.
22/09/2022 15:14 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2059923
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: TRELLEBORG
Occured: 20/09/2022 06:52 UTC
Estimated Time of Repair: 22/09/2022 15:00 UTC
Service(s) Restored: 22/09/2022 14:45 UTC

Details:
20/09/2022 07:50 UTC We currently have an outage, troubleshooting is ongoing.
20/09/2022 12:37 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment.
20/09/2022 15:25 UTC The property owner informs us that there is a power outage affecting the area where our equipment is located. The power is estimated to be restored tomorrow.
21/09/2022 15:06 UTC No new information from the property owner. Unless anything new is heard during the evening, it will be followed up on during the morning.
22/09/2022 11:16 UTC No new information from the property owner.
22/09/2022 16:58 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2059908
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HYLTEBRUK
Occured: 20/09/2022 06:30 UTC
Estimated Time of Repair: 20/09/2022 10:00 UTC
Service(s) Restored: 20/09/2022 07:45 UTC

Details:
20/09/2022 06:49 UTC We currently have an outage, troubleshooting is ongoing.
20/09/2022 06:52 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
20/09/2022 07:46 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.