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Växel: 075 100 00 00
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Frågor om pågående leverans: 075 100 02 00
Anmälan av incidenter: Kundportalen
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Pågående driftstörningar
Stockholm
Ticket number: INC2246067
Location: Stockholm
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: 2024-04-29 08:54 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2024-04-29 22:17 CET/CEST
Last update(s):
2024-04-29 14:17 – Power issues on the premises, electrician ordered to site. // Elproblem i fastigheten, elektriker beställd.
2024-04-29 13:50 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
2024-04-29 13:32 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-04-29 10:40 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-04-29 10:12 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Åtgärdade driftstörningar
Bromma
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2246264
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Bromma
Occured: 2024-04-29 10:08 CET/CEST
Service(s) restored: 2024-04-29 13:30 CET/CEST
History:
2024-04-29 12:41 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Örebro
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2246222
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro
Occured: 2024-04-29 09:31 CET/CEST
Service(s) restored: 2024-04-29 13:12 CET/CEST
History:
2024-04-29 12:23 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-04-29 11:30 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Hallen
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2245772
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Hallen
Occured: 2024-04-29 05:17 CET/CEST
Service(s) restored: 2024-04-29 13:31 CET/CEST
History:
2024-04-29 13:54 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-04-29 11:04 – The estimated time of repair is pushed back because the fault was more substantial than initial estimates. // Klartiden är framflyttad då felet var mer omfattande än vad man inledningsvis uppskattade.
2024-04-29 10:25 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-04-29 06:08 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Idre
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2245748
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Idre
Occured: 2024-04-28 23:22 CET/CEST
Service(s) restored: 2024-04-29 07:14 CET/CEST
History:
2024-04-29 07:23 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-04-29 05:58 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-04-29 00:38 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Älmhult
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2245721
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Älmhult
Occured: 2024-04-28 20:38 CET/CEST
Service(s) restored: 2024-04-29 00:52 CET/CEST
History:
2024-04-29 05:05 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-04-28 21:41 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Nyköping
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2245712
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Nyköping
Occured: 2024-04-28 17:38 CET/CEST
Service(s) restored: 2024-04-28 18:49 CET/CEST
History:
2024-04-28 18:50 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-04-28 18:40 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Hållsta
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2245694
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Hållsta
Occured: 2024-04-28 14:53 CET/CEST
Service(s) restored: 2024-04-28 17:05 CET/CEST
History:
2024-04-28 17:42 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-04-28 14:58 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
Hållsta
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2245658
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Hållsta
Occured: 2024-04-28 11:26 CET/CEST
Service(s) restored: 2024-04-28 15:50 CET/CEST
History:
2024-04-28 17:08 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-04-28 11:35 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
Örebro
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2245630
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro
Occured: 2024-04-27 20:59 CET/CEST
Service(s) restored: 2024-04-27 21:38 CET/CEST
History:
2024-04-28 05:20 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-04-27 21:32 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Örebro
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2245603
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro
Occured: 2024-04-27 11:08 CET/CEST
Service(s) restored: 2024-04-28 11:56 CET/CEST
History:
2024-04-28 12:04 – Outage is resolved and services are restored after the hardware replacement. // Driftstörning avhjälpt och tjänster återställda efter hårdvarubyte.
2024-04-28 10:31 – Troubleshooting is ongoing. // Felsökning fortsätter.
2024-04-28 07:13 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-04-27 13:38 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Malmö
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2245572
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Malmö
Occured: 2024-04-27 04:20 CET/CEST
Service(s) restored: 2024-04-27 06:58 CET/CEST
History:
2024-04-27 06:59 – All services are restored. // Alla tjänster är återställda
2024-04-27 06:43 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2024-04-27 06:18 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Skövde
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2245533
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Skövde
Occured: 2024-04-27 12:00 CET/CEST
Service(s) restored: 2024-04-27 10:33 CET/CEST
History:
2024-04-27 06:53 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
Västerås
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2245104
Fault type: Cable work
Description: Multiple customer affecting fault
Location: Västerås
Occured: 2024-04-26 16:55 CET/CEST
Service(s) restored: 2024-04-27 08:51 CET/CEST
History:
2024-04-27 08:55 – All services are restored. // Alla tjänster är återställda
2024-04-26 23:32 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-04-26 18:10 – A field technician ordered to site for troubleshooting. ETA 4 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar
2024-04-26 18:09 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Stockholm, Bromma - Solna
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2244883
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Stockholm, Bromma – Solna
Occured: 2024-04-26 13:32 CET/CEST
Service(s) restored: 2024-04-26 16:04 CET/CEST
History:
2024-04-26 17:34 – Outage is resolved and services are restored after issue with software was resolved by emergency rebooting the affected device. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter mjukvaruproblem åtgärdats med hjälp av akut omstart av den påverkade utrustningen. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-04-26 16:13 – Services are restored. Awaiting confirmation from customers. If you still experience any issues please contact GlobalConnect Service Desk. // Tjänster återställda. Inväntar bekräftelse från kunder. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-04-26 15:51 – An issue with one of our devices is causing major issue for customers, and an emergency reboot will take place shortly. // Ett problem med en av våra utrustning orsakar stora problem för kunder, en akut omstart kommer ske inom kort.
2024-04-26 15:08 – Many alarms have cleared but some customers are still experiencing issues. Situation is being investigated and troubleshooting is still ongoing. // Många larm har återställts men vissa kunder upplever fortfarande problem. Situationen undersöks och felsökning fortsätter.
2024-04-26 14:03 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Göteborg
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2244665
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Göteborg
Occured: 2024-04-26 00:05 CET/CEST
Service(s) restored: 2024-04-26 10:42 CET/CEST
History:
2024-04-26 10:46 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-04-26 09:18 – A field technician dispatched to continue troubleshooting. // Fälttekniker skickad för att fortsätta felsökningen.
2024-04-26 05:55 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Norrtälje
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2244655
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Norrtälje
Occured: 2024-04-26 04:39 CET/CEST
Service(s) restored: 2024-04-26 05:11 CET/CEST
History:
2024-04-26 06:21 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-04-26 04:53 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
Föllinge
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2244637
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Föllinge
Occured: 2024-04-25 19:54 CET/CEST
Service(s) restored: 2024-04-26 00:02 CET/CEST
History:
2024-04-26 05:35 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-04-25 21:22 – A field technician dispatched to continue troubleshooting. // Fälttekniker skickad för att fortsätta felsökningen.
2024-04-25 21:02 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Sigtuna
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2244624
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Sigtuna
Occured: 2024-04-25 20:20 CET/CEST
Service(s) restored: 2024-04-25 21:39 CET/CEST
History:
2024-04-26 01:12 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-04-25 20:41 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
Norrköping
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2244610
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Norrköping
Occured: 2024-04-25 18:20 CET/CEST
Service(s) restored: 2024-04-26 07:50 CET/CEST
History:
2024-04-26 07:53 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-04-25 20:28 – Due to issues regarding access to site, troubleshooting is postponed untill the morning. // På grund av problem kring åtkomst till site så blir vidare felsökning framskjuten tills imorgon.
2024-04-25 20:27 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Gävle
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2244492
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Gävle
Occured: 2024-04-25 13:27 CET/CEST
Service(s) restored: 2024-04-26 07:55 CET/CEST
History:
2024-04-25 18:06 – Troubleshooting has been delayed because of issues accessing the property. // Felsökningen har försenats på grund av problem med att få tillgång till fastigheten.
2024-04-25 15:33 – A field technician ordered to site for troubleshooting. ETA 4 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar
2024-04-25 14:47 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Gävle
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2244432
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Gävle
Occured: 2024-04-25 11:54 CET/CEST
Service(s) restored: 2024-04-25 12:51 CET/CEST
History:
2024-04-25 13:07 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-04-25 12:53 – A field technician ordered to site for troubleshooting. ETA 4 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar
2024-04-25 12:52 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Sundbyberg
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2244423
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Sundbyberg
Occured: 2024-04-25 11:58 CET/CEST
Service(s) restored: 2024-04-25 14:21 CET/CEST
History:
2024-04-25 14:57 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-04-25 12:31 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Sollentuna
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2244404
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Sollentuna
Occured: 2024-04-25 10:22 CET/CEST
Service(s) restored: 2024-04-29 02:56 CET/CEST
History:
2024-04-29 03:06 – Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-04-27 20:14 – Sub provider informs that the repair work is postponed until Monday. The affected cable is adjacent to heating infrastructure and repair work will have to be coordinated with the local heating company. // Underleverantör informerar att reparationsarbetet has pausats och kommer att fortsätta på måndag då det behöver samordnas med det lokala energiföretaget.
2024-04-27 18:19 – Repair work is still ongoing. // Reparationsarbetet fortsätter.
2024-04-27 12:45 – Repair work is ongoing. // Reparationsarbetet fortsätter.
2024-04-27 08:25 – Sub provider technician initiates work to repair cable fault. // Tekniker påbörjar kabelarbete.
2024-04-26 21:04 – Sub provider is having difficulties with a water leak inside of a cable well and need assistance from a third party to help drain it. Work on the cable is estimated to be able to begin tomorrow morning. // Underleverantör har problem med en vattenläcka inuti en av sina kabelbrunnar och behöver hjälp från en tredje part med att pumpa ut det. Arbete på kabel estimeras kunna påbörjas under morgonen.
2024-04-26 18:07 – Disturbance is caused by cable fault in sub providers network. Technicians are working on remedying the issue. // Störning är orsakad av ett kabelfel hos våran underleverantör. Tekniker arbetar med att avhjälpa felet.
2024-04-26 01:07 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-04-25 17:18 – Due to issues regarding access to site, troubleshooting has been postponed for now. We are working on getting access so we can continue the troubleshooting and resolving the issue. // På grund av problem kring åtkomst till site har vidare felsökning försenats. Vi arbetar med att säkerställa åtkomst så felsökning kan fortsätta och problemet kan lösas.
2024-04-25 12:27 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Örebro
Ticket number: INC2244414
Location: Örebro
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: 2024-04-25 09:33 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2024-04-25 14:03 CET/CEST
Last update(s):
2024-04-25 13:03 – A field technician ordered to site for troubleshooting. ETA 2 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 2 timmar
2024-04-25 12:14 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Sigtuna
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2244267
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Sigtuna
Occured: 2024-04-25 07:45 CET/CEST
Service(s) restored: 2024-04-25 08:13 CET/CEST
History:
2024-04-25 10:04 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-04-25 07:58 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
Mora
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2244244
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Mora
Occured: 2024-04-25 04:31 CET/CEST
Service(s) restored: 2024-04-25 11:25 CET/CEST
History:
2024-04-25 11:24 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-04-25 09:11 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-04-25 06:06 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Sigtuna
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2244043
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Sigtuna
Occured: 2024-04-24 10:26 CET/CEST
Service(s) restored: 2024-04-24 15:09 CET/CEST
History:
2024-04-24 15:56 – Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-04-24 15:53 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Offerdal / krokom
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2243979
Fault type: Power work
Description: Multiple customer affecting fault
Location: Offerdal / krokom
Occured: 2024-04-24 10:01 CET/CEST
Service(s) restored: 2024-04-24 14:12 CET/CEST
History:
2024-04-24 15:58 – Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-04-24 11:11 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
Ljungskille
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2243865
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Ljungskille
Occured: 2024-04-24 07:31 CET/CEST
Service(s) restored: 2024-04-24 07:41 CET/CEST
History:
Trelleborg
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2243848
Fault type: Faulty network element
Description: Multiple customer affecting fault
Location: Trelleborg
Occured: 2024-04-24 05:24 CET/CEST
Service(s) restored: 2024-04-24 19:08 CET/CEST
History:
2024-04-24 19:38 – Outage is resolved and services are restored after the hardware replacement. // Driftstörning avhjälpt och tjänster återställda efter hårdvarubyte.
2024-04-24 13:11 – Awaiting delivery of replacement equipment and parts. // Väntar på leverans av ersättningsutrustning och reservdelar.
2024-04-24 09:29 – A hardware fault detected. Replacement unit has been ordered. // Hårdvarufel lokaliserat. Ersättningsutrustning beställd.
2024-04-24 07:03 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-04-24 06:23 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.