Kundservice för företag

Ticket number: INC2243829
Location: Örebro
Description: Multiple customer affecting fault
Fault type: Fiber break

Occurred: 2024-04-23 21:32 CET/CEST
Estimated Time of Repair: 2024-04-25 12:00 CET/CEST

Status: Troubleshooting in progress
Next update: 2024-04-25 10:00 CET/CEST

Last update(s):
2024-04-24 21:24 – Damaged cable in sub provider network, they are working on resolving the issue. ETR pushed until tomorrow. // Kabelskada i underleverantörs nät, de arbetar med att åtgärda felet. ETR flyttas fram tills imorgon.
2024-04-24 15:25 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-04-23 21:52 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2243594
Location: Malmö
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-04-23 11:18 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting ongoing
Next update: 2024-04-24 22:00 CET/CEST

Last update(s):
2024-04-24 19:41 – Field technician on his way to site for troubleshooting. // Fälttekniker på väg för felsökning på plats.
2024-04-24 05:00 – The field technician has been delayed. Troubleshooting will continue on site in the morning. // Fältteknikerbeställningen har försenats. Felsökning kommer att fortsätta på plats under morgonen.
2024-04-23 13:39 – A field technician ordered to site for troubleshooting. ETA 4 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar
2024-04-23 12:44 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2243138
Location: Vemdalen
Description: Multiple customer affecting fault
Fault type: Fiber break

Occurred: 2024-04-22 15:49 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-04-24 22:41 CET/CEST

Last update(s):
2024-04-24 17:41 – Repair work is ongoing. // Reparationsarbetet fortsätter.
2024-04-24 10:11 – Repair work is ongoing. // Reparationsarbetet fortsätter.
2024-04-23 18:58 – Repair work is ongoing. // Reparationsarbetet fortsätter.
2024-04-23 17:04 – Cable work has begun. // Kabelarbete har påbörjats.
2024-04-23 16:26 – Preparation for excavation work has begun. // Förberedelser inför kabelarbete har påbörjats.
2024-04-22 21:03 – Cable fault detected. Technicians are working on remedying the issue. // Kabelfel lokaliserat. Tekniker arbetar med att avhjälpa felet.
2024-04-22 16:45 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-04-22 16:41 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2244043
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Sigtuna

Occured: 2024-04-24 10:26 CET/CEST
Service(s) restored: 2024-04-24 15:09 CET/CEST

History:
2024-04-24 15:56 – Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-04-24 15:53 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2243979
Fault type: Power work
Description: Multiple customer affecting fault
Location: Offerdal / krokom

Occured: 2024-04-24 10:01 CET/CEST
Service(s) restored: 2024-04-24 14:12 CET/CEST

History:
2024-04-24 15:58 – Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-04-24 11:11 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2243865
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Ljungskille

Occured: 2024-04-24 07:31 CET/CEST
Service(s) restored: 2024-04-24 07:41 CET/CEST

History:

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2243848
Fault type: Faulty network element
Description: Multiple customer affecting fault
Location: Trelleborg

Occured: 2024-04-24 05:24 CET/CEST
Service(s) restored: 2024-04-24 19:08 CET/CEST

History:
2024-04-24 19:38 – Outage is resolved and services are restored after the hardware replacement. // Driftstörning avhjälpt och tjänster återställda efter hårdvarubyte.
2024-04-24 13:11 – Awaiting delivery of replacement equipment and parts. // Väntar på leverans av ersättningsutrustning och reservdelar.
2024-04-24 09:29 – A hardware fault detected. Replacement unit has been ordered. // Hårdvarufel lokaliserat. Ersättningsutrustning beställd.
2024-04-24 07:03 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-04-24 06:23 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2243725
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Åre

Occured: 2024-04-23 15:09 CET/CEST
Service(s) restored: 2024-04-23 19:40 CET/CEST

History:
2024-04-23 19:48 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda
2024-04-23 19:22 – Technician has rebooted and replaced hardware at first fault location. Technician is now on the way to a second location to begin troubleshooting. // Teknikern har startat om och ersatt hårdvara vid första felplatsen. Teknikern är nu på väg till en andra plats för att påbörja felsökning
2024-04-23 15:39 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-04-23 15:29 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2243711
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Lessebo

Occured: 2024-04-23 14:47 CET/CEST
Service(s) restored: 2024-04-23 18:50 CET/CEST

History:
2024-04-23 18:52 – All services are restored. // Alla tjänster är återställda
2024-04-23 15:06 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör

Ticket number: INC2243593
Location: Mora
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-04-23 11:57 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-04-23 18:00 CET/CEST

Last update(s):
2024-04-23 12:40 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-04-23 12:38 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2243508
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Skutskär

Occured: 2024-04-23 10:10 CET/CEST
Service(s) restored: 2024-04-23 16:55 CET/CEST

History:
2024-04-23 18:52 – All services are restored. // Alla tjänster är återställda
2024-04-23 11:34 – A field technician ordered to site for troubleshooting. ETA 4 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar
2024-04-23 11:16 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
2024-04-23 10:59 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2243489
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Älvdalen

Occured: 2024-04-23 10:20 CET/CEST
Service(s) restored: 2024-04-23 10:51 CET/CEST

History:
2024-04-23 10:50 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-04-23 10:49 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2243463
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Uddevalla

Occured: 2024-04-23 10:04 CET/CEST
Service(s) restored: 2024-04-23 10:38 CET/CEST

History:
2024-04-23 10:37 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-04-23 10:31 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2243397
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Fellingsbro

Occured: 2024-04-23 09:14 CET/CEST
Service(s) restored: 2024-04-23 17:06 CET/CEST

History:
2024-04-23 19:15 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-04-23 15:01 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-04-23 10:25 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-04-23 09:46 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2243183
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2024-04-22 17:43 CET/CEST
Service(s) restored: 2024-04-22 20:41 CET/CEST

History:
2024-04-22 21:07 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-04-22 18:07 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Ticket number: INC2243009
Location: Sala
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-04-22 13:42 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-04-22 19:17 CET/CEST

Last update(s):
2024-04-22 18:17 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2024-04-22 14:24 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-04-22 13:53 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2242897
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Västerås

Occured: 2024-04-22 10:32 CET/CEST
Service(s) restored: 2024-04-22 13:44 CET/CEST

History:
2024-04-22 19:26 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-04-22 14:10 – Outage is resolved and services are restored after technician checked on site. The services are being monitored and troubleshooting will continue should the incident persist. // Driftstörning avhjälpt och tjänster återställda efter teknikers felsökning på plats. Tjänsterna övervakas och felsökning fortsätter ifall problemen visar sig kvarstå.
2024-04-22 11:27 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2242868
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Uppsala

Occured: 2024-04-22 09:16 CET/CEST
Service(s) restored: 2024-04-22 20:39 CET/CEST

History:
2024-04-23 07:36 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-04-22 14:07 – There is an ongoing power outage in the area affecting GlobalConnect equipment. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning.
2024-04-22 11:50 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-04-22 11:25 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2242722
Fault type: Power work
Description: Multiple customer affecting fault
Location: Ystad

Occured: 2024-04-22 08:23 CET/CEST
Service(s) restored: 2024-04-22 12:21 CET/CEST

History:
2024-04-22 12:20 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-04-22 08:39 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2242589
Fault type: Faulty network element
Description: Multiple customer affecting fault
Location: Landsbro

Occured: 2024-04-21 14:21 CET/CEST
Service(s) restored: 2024-04-23 16:00 CET/CEST

History:
2024-04-23 19:18 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-04-23 16:00 – All services are restored. Monitoring will continue. // Alla tjänster är återställda. Övervakning fortsätter.
2024-04-22 14:56 – Sub provider has detected a hardware fault . Replacement unit has been ordered. // Underleverantör har lokaliserat ett hårdvarufel . Ersättningsutrustning beställd.
2024-04-22 13:50 – Technicians are on their way to the site. // Tekniker är på väg till site.
2024-04-22 12:32 – Troubleshooting is ongoing with sub provider. // Felsökning pågår med underleverantör.
2024-04-21 16:43 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-04-21 16:03 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2242538
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Hallen

Occured: 2024-04-20 19:34 CET/CEST
Service(s) restored: 2024-04-21 12:42 CET/CEST

History:
2024-04-21 12:48 – Technician has arrived on site . Outage is resolved and services are restored after the power outage was remedied. // Tekniker har anlänt till siten. Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-04-21 10:26 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-04-20 22:36 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2242499
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Upplands Väsby

Occured: 2024-04-20 14:41 CET/CEST
Service(s) restored: 2024-04-20 17:20 CET/CEST

History:
2024-04-20 17:36 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-04-20 14:58 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2242487
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Rödeby

Occured: 2024-04-20 13:12 CET/CEST
Service(s) restored: 2024-04-20 14:57 CET/CEST

History:
2024-04-20 16:28 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-04-20 13:42 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2242420
Fault type: Critical fault correction
Description: Multiple customer affecting fault
Location: Stockholm

Occured: 2024-04-19 19:41 CET/CEST
Service(s) restored: 2024-04-19 19:43 CET/CEST

History:
2024-04-19 20:16 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-04-19 19:37 – Services will be affected by emergency fault correction. Estimated downtime: Less than 60 seconds. // Tjänster kommer att påverkas av akut felkorrigering. Estimerad nedtid: Mindre än 60 sekunder.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2242245
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Skövde

Occured: 2024-04-19 14:51 CET/CEST
Service(s) restored: 2024-04-21 09:54 CET/CEST

History:
2024-04-21 18:03 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-04-21 07:55 – There is an ongoing power outage in the building affecting GlobalConnect equipment. Property owner is still working on solving the issue. // Det är för närvarande ett strömavbrott i fastigheten som påverkar vår nätverksutrustning. Fastighetsägaren arbetar fortfarande med att avhjälpa felet.
2024-04-19 19:51 – There is an ongoing power outage in the building affecting GlobalConnect equipment. Property owner is working on solving the issue. // Det är för närvarande ett strömavbrott i fastigheten som påverkar vår nätverksutrustning. Fastighetsägaren arbetar med att avhjälpa felet.
2024-04-19 17:24 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-04-19 15:54 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2242037
Fault type: Power work
Description: Multiple customer affecting fault
Location: Mora

Occured: 2024-04-19 10:05 CET/CEST
Service(s) restored: 2024-04-19 11:02 CET/CEST

History:
2024-04-19 11:14 – Driftstörning avhjälpt och tjänster återställda efter hårdvarubyte.
Outage is resolved and services are restored after the power outage was remedied.
2024-04-19 10:28 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2241981
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Dvärsätt

Occured: 2024-04-19 08:55 CET/CEST
Service(s) restored: 2024-04-19 10:04 CET/CEST

History:

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2241979
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Hudiksvall

Occured: 2024-04-19 09:27 CET/CEST
Service(s) restored: 2024-04-19 10:22 CET/CEST

History:
2024-04-19 10:33 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2024-04-19 09:47 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2241944
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Kumla

Occured: 2024-04-19 07:34 CET/CEST
Service(s) restored: 2024-04-19 08:46 CET/CEST

History:
2024-04-19 08:47 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-04-19 08:26 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2241844
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Ystad

Occured: 2024-04-18 19:48 CET/CEST
Service(s) restored: 2024-04-18 22:43 CET/CEST

History:
2024-04-18 21:45 – Awaiting delivery of replacement equipment and parts. // Väntar på leverans av ersättningsutrustning och reservdelar.
2024-04-18 20:33 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2241813
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2024-04-18 14:48 CET/CEST
Service(s) restored: 2024-04-19 09:19 CET/CEST

History:
2024-04-19 09:19 – There appears to be ongoing renovation work in the building, property owner can’t be reached. If you have further questions please contact the property owner. // Det verkar pågå renovering i byggnaden och fastighetsägare är ej nåbar. Om ni har fler frågor, kontakta fastighetsägaren.
2024-04-18 21:42 – Troubleshooting will continue tomorrow due to issues regarding access to site. // Felsökning fortsätter imorgon på grund av problem med åtkomst till utrymmet.
2024-04-18 19:18 – A field technician ordered to site for troubleshooting. ETA 4 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar
2024-04-18 18:34 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2241792
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Bromma

Occured: 2024-04-18 17:30 CET/CEST
Service(s) restored: 2024-04-18 17:30 CET/CEST

History:
2024-04-18 18:05 – This incident is connected to another open ticket we have INC2241738. // Denna incident är kopplad till ett annat ärende vi har öppet INC2241738
2024-04-18 17:45 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2241738
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Solna

Occured: 2024-04-18 14:47 CET/CEST
Service(s) restored: 2024-04-19 12:00 CET/CEST

History:
2024-04-19 12:41 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2024-04-19 10:04 – Repair work is ongoing. // Reparationsarbetet fortsätter.
2024-04-19 05:21 – Almost all services are restored. Awaiting delivery of replacement equipment and parts. Work will start again in the morning // Nästan alla tjänster är återställda. Väntar på leverans av ersättningsutrustning och reservdelar. Arbetet fortsätter på morgonen.
2024-04-19 03:31 – Repair work is ongoing. Damage is extensive, repairs will continue throughout the night. // Reparationsarbete pågår. Skadan är omfattande och reparation kommer fortsätta under natten.
2024-04-18 22:03 – Repair work is ongoing. // Reparationsarbete pågår.
2024-04-18 20:31 – Several cables are damaged in multiple places. Troubleshooting continues to approximate the extent of the damage. // Flera kablar är skadade på flera ställen. Felsökning fortsätter för att uppskatta omfattningen av skadorna.
2024-04-18 18:08 – Technician measured location of potential cable cut. Technician is en route to locate fault. // Teknikern har mätt ett potentiellt fiberbrott på kabeln och är på väg till platsen.
2024-04-18 16:43 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-04-18 15:44 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.