Frequently Asked Questions
Can you remove the reminder fee on the invoice?
No, if no mistake is made on our part. If the invoice is not paid on time, a reminder fee of SEK 60 will be added to the next invoice.
Can you revoke debt collection?
This is due to the reason why the invoice has been collected. Please contact firstname.lastname@example.org and enter the invoice number so we can assess whether there are reasons to revoke a debt collection claim.
How long do we have a notice period on our agreement?
GlobalConnect generally applies three full calendar months’ notice if the contract period has expired.
Can you send out an invoice copy?
Can you send an EDI invoice?
Can you transfer the agreement to someone else?
Can we advance the due date on an invoice?
In exceptional cases, we can move the due date forward, but this is decided on a case-by-case basis. Please email email@example.com and state the reason why you wish to advance the due date.
I need to change the invoice address, how do I do it?
Email firstname.lastname@example.org and state to which address you wish to receive the invoices.