Frequently Asked Questions

No, if no mistake is made on our part. If the invoice is not paid on time, a reminder fee of SEK 60 will be added to the next invoice.

This is due to the reason why the invoice has been collected. Please contact customerinvoice@globalconnect.se and enter the invoice number so we can assess whether there are reasons to revoke a debt collection claim.

GlobalConnect generally applies three full calendar months’ notice if the contract period has expired.

You can see invoices yourself in the customer portal. From there you can also print a copy of the invoice.

Yes, just email the relevant information to customerinvoice@globalconnect.se so we can activate EDI invoice.

Yes, but an administrative fee of SEK 5,000 (excluding VAT) for handling the transfer is invoiced to the new contracting party. The form can be downloaded via the Customer Portal.

In exceptional cases, we can move the due date forward, but this is decided on a case-by-case basis. Please email customerinvoice@globalconnect.se and state the reason why you wish to advance the due date.

Email customerinvoice@globalconnect.se and state to which address you wish to receive the invoices.

Yes we can. Invoices are emailed out in PDF format. Email customerinvoice@globalconnect.se and state to which e-mail address you wish to receive the invoices.

Email customerinvoice@globalconnect.se and state the invoice number on both the credit invoice and the invoice number on the invoice that you want to pay / pay in installments with the credit.

Yes. Email which credit invoice it is and bank details to customerinvoice@globalconnect.se.

Agreements etc. can be found on the customer portal.

To terminate the agreement, you need to fill in and sign a termination form which you then send to customerinvoice@globalconnect.se. The form can be downloaded via the customer portal.

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