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Använd nedanstående kontaktvägar för att kontakta oss.

GlobalConnect, växel: 075-100 00 00
Servicedesk: 075-100 01 00
Leverans: 075-100 02 00

Eller skicka e-post till servicedesk@globalconnect.se

Vid all korrespondens med helpdesk underlättas handläggningen om ni inkluderar uppgifter som företag, kontaktperson, telefonnummer och ärende.

I vår kundportal kan du se tjänster och fakturor samt se och lägga felanmälan. Portalen hittar du nedan.

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Skadade ledningar ska omedelbart anmälas till vår support 018-843-2727, dygnet runt. Om skadan skett på privat tomt så skall anmälan göras till tjänsteleverantör. Här finner du mer information och kontaktvägar till tjänsteleverantörerna i vårt nät.

Information som behövs vid anmälan:

  • Adress där skadan skett, koordinater om möjligt
  • Bilder på skadan. Detta hjälper oss att se omfattning och skyndar på reparationen
  • Ärendenummer från Ledningskollen
  • Vem är skadevållare?

Felanmälan ska även göras om:

  • Ledning inte påträffas inom markerat område
  • Ledning påträffas i annat läge än markerat

GlobalConnect, växel: 075-100 00 00
Servicedesk: 075-100 01 00
Leverans: 075-100 02 00

Eller skicka e-post till servicedesk@globalconnect.se

Information kring drift­störningar.

Privat- och småföretagskunder med aktiv tjänst i IP-Onlys öppna nät hänvisas till sin tjänsteleverantör för frågor och support.

Notera att vi skriver uppdateringarna på engelska då vi har ett flertal internationella kunder.

Åtgärdade driftstörningar

Ticket Number: INC2049968
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: NORRTÄLJE
Occured: 08/08/2022 22:56 UTC
Estimated Time of Repair: 09/08/2022 06:00 UTC
Service(s) Restored: 09/08/2022 03:05 UTC

Details:
08/08/2022 23:20 UTC We currently have an outage, troubleshooting is ongoing.
09/08/2022 03:12 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2049841
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: INTERMITTENT OUTAGES
Location: SKÅNE
Occured: 08/08/2022 09:03 UTC
Estimated Time of Repair: 08/08/2022 16:00 UTC
Service(s) Restored: 08/08/2022 14:00 UTC

Details:
08/08/2022 10:00 UTC We currently have an outage, troubleshooting is ongoing.
08/08/2022 10:58 UTC Traffic has been re routed to continue troubleshooting the flapping circuit. ETA for technician is 16:00.
08/08/2022 15:06 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2049814
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STOCKHOLM
Occured: 08/08/2022 07:52 UTC
Estimated Time of Repair: 08/08/2022 12:00 UTC
Service(s) Restored: 08/08/2022 08:15 UTC

Details:
08/08/2022 08:03 UTC We currently have an outage, troubleshooting is ongoing.
08/08/2022 10:17 UTC Services are restored but the cause is unknown. The services are being monitored and troubleshooting is continued to find the cause of the incident.
08/08/2022 15:16 UTC Outage is resolved and services are restored but the cause is unknown. The services are being monitored and troubleshooting is continued to find the cause of the incident.

Ticket Number: INC2049747
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: FÅRÖSUND
Occured: 08/08/2022 04:23 UTC
Estimated Time of Repair: 08/08/2022 08:00 UTC
Service(s) Restored: 08/08/2022 05:31 UTC

Details:
08/08/2022 04:47 UTC We currently have an outage, troubleshooting is ongoing.
08/08/2022 04:50 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
08/08/2022 05:40 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2049692
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: MOCKFJÄRD
Occured: 07/08/2022 11:26 UTC
Estimated Time of Repair: 07/08/2022 15:00 UTC
Service(s) Restored: 07/08/2022 12:30 UTC

Details:
07/08/2022 11:35 UTC We currently have an outage, troubleshooting is ongoing.
07/08/2022 11:37 UTC A field technician ordered to site for troubleshooting. ETA 2 hours
07/08/2022 12:50 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2049602
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HÅLLSTA
Occured: 06/08/2022 05:30 UTC
Estimated Time of Repair: 06/08/2022 09:00 UTC
Service(s) Restored: 06/08/2022 06:00 UTC

Details:
06/08/2022 05:58 UTC We currently have an outage, troubleshooting is ongoing.
06/08/2022 06:03 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2049552
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STOCKHOLM
Occured: 05/08/2022 16:20 UTC
Estimated Time of Repair: 05/08/2022 20:00 UTC
Service(s) Restored: 05/08/2022 18:08 UTC

Details:
05/08/2022 16:30 UTC We currently have an outage, troubleshooting is ongoing.
05/08/2022 18:09 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2049532
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: JÖNKÖPINGS LÄN
Occured: 05/08/2022 13:39 UTC
Estimated Time of Repair: 05/08/2022 17:00 UTC
Service(s) Restored: 05/08/2022 14:30 UTC

Details:
05/08/2022 13:40 UTC We currently have an outage, troubleshooting is ongoing.
05/08/2022 14:53 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2049373
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÖSTERSUND
Occured: 05/08/2022 01:30 UTC
Estimated Time of Repair: 05/08/2022 09:00 UTC
Service(s) Restored: 05/08/2022 04:10 UTC

Details:
05/08/2022 02:24 UTC We currently have an outage, troubleshooting is ongoing.
05/08/2022 04:11 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2049364
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KATRINEHOLM
Occured: 04/08/2022 22:25 UTC
Estimated Time of Repair: 05/08/2022 02:00 UTC
Service(s) Restored: 04/08/2022 23:17 UTC

Details:
04/08/2022 22:35 UTC We currently have an outage, troubleshooting is ongoing.
04/08/2022 23:26 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
04/08/2022 23:26 UTC All services are restored.

Ticket Number: INC2049363
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA
Occured: 04/08/2022 21:36 UTC
Estimated Time of Repair: 05/08/2022 09:00 UTC
Service(s) Restored: 05/08/2022 06:50 UTC

Details:
04/08/2022 22:30 UTC We currently have an outage, troubleshooting is ongoing.
05/08/2022 04:45 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
05/08/2022 06:52 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2049053
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: RÖNÖ
Occured: 04/08/2022 18:31 UTC
Estimated Time of Repair: 05/08/2022 18:00 UTC
Service(s) Restored: 05/08/2022 17:45 UTC

Details:
04/08/2022 18:34 UTC We currently have an outage, troubleshooting is ongoing.
04/08/2022 18:38 UTC The outage is due to a major cablebreak where the cable has been damaged in several places. Repairs have been started and will continue tomorrow.
05/08/2022 17:45 UTC All services are restored except one. This outage is resolved, and troubleshooting for the last service will continue on monday.

Ticket Number: INC2049114
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: RIMBO
Occured: 03/08/2022 20:12 UTC
Estimated Time of Repair: 04/08/2022 14:00 UTC
Service(s) Restored: 04/08/2022 13:00 UTC

Details:
03/08/2022 20:14 UTC We currently have an outage, troubleshooting is ongoing.
04/08/2022 04:44 UTC Issues with accessing the site and we are working on a solution.
04/08/2022 08:33 UTC A field technician dispatched to continue troubleshooting. ETA 2 hours
04/08/2022 11:23 UTC Field technician will soon be on site. Access to the site needed to be updated by our subcontractor which caused a delay. ETA 15 minutes
04/08/2022 13:00 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2049044
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: LERUM
Occured: 03/08/2022 12:43 UTC
Estimated Time of Repair: 03/08/2022 23:00 UTC
Service(s) Restored: 03/08/2022 19:19 UTC

Details:
03/08/2022 12:44 UTC We currently have an outage, troubleshooting is ongoing.
03/08/2022 13:11 UTC A field technician ordered to site for troubleshooting.
03/08/2022 18:20 UTC Technician has been delayed with a previous troubleshooting but will arrive during late evening to investigate a possible power fault on site.
03/08/2022 19:19 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2049020
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: FLODA
Occured: 03/08/2022 10:09 UTC
Estimated Time of Repair: 08/08/2022 08:00 UTC
Service(s) Restored: 07/08/2022 19:20 UTC

Details:
03/08/2022 11:13 UTC We currently have an outage, troubleshooting is ongoing.
03/08/2022 11:37 UTC A field technician ordered to site for troubleshooting.
03/08/2022 15:10 UTC Troubleshooting continues in the morning when the facility is accessable.
03/08/2022 19:40 UTC Services are restored but the cause is unknown. The services are being monitored and troubleshooting will continue tomorrow to find the cause of the incident.
04/08/2022 06:11 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.
04/08/2022 08:03 UTC Services down again, field technician dispatched to continue troubleshooting.
04/08/2022 14:25 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
05/08/2022 15:24 UTC Subproviders technician has been on site for measurements which indicate a stretch of cable needs to be replaced. This will take place on Sunday and services will be restored on Monday morning at the latest.
07/08/2022 19:28 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2048979
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: GÖTEBORG
Occured: 03/08/2022 08:22 UTC
Estimated Time of Repair: 03/08/2022 11:00 UTC
Service(s) Restored: 03/08/2022 08:59 UTC

Details:
03/08/2022 08:47 UTC We currently have an outage, troubleshooting is ongoing.
03/08/2022 08:48 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
03/08/2022 09:05 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
03/08/2022 09:13 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2048848
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÅRE-DUVED
Occured: 02/08/2022 12:37 UTC
Estimated Time of Repair: 02/08/2022 17:00 UTC
Service(s) Restored: 02/08/2022 13:07 UTC

Details:
02/08/2022 12:53 UTC We currently have an outage, troubleshooting is ongoing.
02/08/2022 13:12 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2048711
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VILHELMINA
Occured: 02/08/2022 05:13 UTC
Estimated Time of Repair: 06/08/2022 05:00 UTC
Service(s) Restored: 05/08/2022 21:51 UTC

Details:
02/08/2022 05:14 UTC We currently have an outage, troubleshooting is ongoing.
02/08/2022 05:19 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
02/08/2022 11:23 UTC Services are temporarily restored with lower capacity. Parts have been ordered and a permanent repair will be completed tomorrow.
02/08/2022 11:45 UTC The replacement parts will unfortunately be delayed, and we now expect repairs to be don on friday.
05/08/2022 11:00 UTC Technician has been dispatched for permanent resolution.
05/08/2022 17:40 UTC Repair work is ongoing.
05/08/2022 21:51 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2048669
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SVERIGE
Occured: 01/08/2022 14:59 UTC
Estimated Time of Repair: 02/08/2022 01:00 UTC
Service(s) Restored: 01/08/2022 23:05 UTC

Details:
01/08/2022 15:14 UTC We currently have an outage, troubleshooting is ongoing.
01/08/2022 15:39 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
01/08/2022 17:56 UTC Splice team is expected to arrive to the cable cut location 20:00 UTC. ETR has been updated.
01/08/2022 23:48 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2048579
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: TOMELILLA
Occured: 01/08/2022 08:18 UTC
Estimated Time of Repair: 01/08/2022 16:00 UTC
Service(s) Restored: 01/08/2022 08:58 UTC

Details:
01/08/2022 08:26 UTC We currently have an outage, troubleshooting is ongoing.
01/08/2022 08:58 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2048517
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SKOKLOSTER
Occured: 31/07/2022 14:46 UTC
Estimated Time of Repair: 31/07/2022 20:00 UTC
Service(s) Restored: 31/07/2022 17:34 UTC

Details:
31/07/2022 16:33 UTC We currently have an outage, troubleshooting is ongoing.
31/07/2022 16:56 UTC A field technician ordered to site for troubleshooting. ETA 2 hours
31/07/2022 17:42 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2048463
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SVALÖV
Occured: 29/07/2022 19:00 UTC
Estimated Time of Repair: 29/07/2022 23:00 UTC
Service(s) Restored: 29/07/2022 20:23 UTC

Details:
29/07/2022 19:14 UTC We currently have an outage, troubleshooting is ongoing.
29/07/2022 20:27 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2048428
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STOCKHOLM
Occured: 29/07/2022 11:41 UTC
Estimated Time of Repair: 30/07/2022 21:00 UTC
Service(s) Restored: 30/07/2022 12:30 UTC

Details:
29/07/2022 13:19 UTC We currently have an outage, troubleshooting is ongoing.
29/07/2022 15:53 UTC Troubleshooting is ongoing.
30/07/2022 13:16 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2048400
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KVICKSUND
Occured: 29/07/2022 10:52 UTC
Estimated Time of Repair: 03/08/2022 05:00 UTC
Service(s) Restored: 03/08/2022 05:00 UTC

Details:
29/07/2022 10:53 UTC We currently have an outage, troubleshooting is ongoing.
29/07/2022 11:28 UTC A field technician ordered to site for troubleshooting.
29/07/2022 12:43 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
01/08/2022 10:22 UTC Our subprovider has restarted their equipment on site but disturbances continue. Troubleshooting continues.
01/08/2022 11:44 UTC Our subprovider has ordered a technician to site for further troubleshooting.
01/08/2022 16:50 UTC A hardware fault detected in our sub provider’s network. Replacement unit has been ordered and will be installed tomorrow.
02/08/2022 08:50 UTC Estimated time of repair has been pushed up since the package didnt arrive on time this morning. Technician will perform the swap later in the day.
02/08/2022 16:50 UTC The ETR has been changed due to further delays in delivery. The swap will be performed during the evening.
02/08/2022 19:04 UTC Sub provider has performed hardware swap. The services are being monitored.
03/08/2022 07:33 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2048375
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: NYKVARN
Occured: 29/07/2022 08:08 UTC
Estimated Time of Repair: 30/07/2022 16:00 UTC
Service(s) Restored: 30/07/2022 12:58 UTC

Details:
29/07/2022 08:08 UTC We currently have an outage, troubleshooting is ongoing.
29/07/2022 08:43 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
29/07/2022 15:53 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
30/07/2022 08:36 UTC Troubleshooting is ongoing with sub-provider.
30/07/2022 11:44 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
30/07/2022 13:15 UTC Outage is resolved and services are restored after the cable fault was fixed by sub-provider. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2048254
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA, ÄRLA
Occured: 28/07/2022 08:56 UTC
Estimated Time of Repair: 29/07/2022 18:00 UTC
Service(s) Restored: 29/07/2022 18:20 UTC

Details:
28/07/2022 08:58 UTC We currently have an outage, troubleshooting is ongoing.
28/07/2022 10:50 UTC A field technician ordered to site for troubleshooting.
28/07/2022 13:58 UTC The cause of the disturbance is not yet identified. Estimated time of repair is pushed back and troubleshooting is still ongoing.
29/07/2022 07:21 UTC A field technician dispatched to continue troubleshooting.
29/07/2022 13:42 UTC Troubleshooting is ongoing.
29/07/2022 18:39 UTC All services are restored.

Ticket Number: INC2048137
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: NORRTÄLJE
Occured: 27/07/2022 09:49 UTC
Estimated Time of Repair: 27/07/2022 18:00 UTC
Service(s) Restored: 27/07/2022 13:10 UTC

Details:
27/07/2022 09:50 UTC We currently have an outage, troubleshooting is ongoing.
27/07/2022 10:28 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
27/07/2022 13:20 UTC All services are restored.

Ticket Number: INC2048096
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: JÄRFÄLLA
Occured: 27/07/2022 05:13 UTC
Estimated Time of Repair: 27/07/2022 09:00 UTC
Service(s) Restored: 27/07/2022 06:00 UTC

Details:
27/07/2022 05:14 UTC We currently have an outage, troubleshooting is ongoing.
27/07/2022 09:07 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2048054
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: BULLAREN
Occured: 26/07/2022 13:44 UTC
Estimated Time of Repair: 26/07/2022 18:00 UTC
Service(s) Restored: 26/07/2022 14:14 UTC

Details:
26/07/2022 14:12 UTC We currently have an outage, troubleshooting is ongoing with sub-provider.
26/07/2022 14:54 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2048048
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KOLSVA
Occured: 26/07/2022 12:53 UTC
Estimated Time of Repair: 26/07/2022 15:20 UTC
Service(s) Restored: 26/07/2022 15:20 UTC

Details:
26/07/2022 13:52 UTC We currently have an outage, troubleshooting is ongoing.
26/07/2022 14:04 UTC Cable fault detected in our sub provider’s network. Repariwork is ongoing.
26/07/2022 15:40 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
26/07/2022 17:26 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

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